Job Description
Join our dynamic team at Apex Retail Solutions as an Evening Part-Time Customer Service Specialist! We're seeking energetic individuals to deliver exceptional customer experiences during our evening hours (4 PM - 10 PM). This flexible role offers competitive pay, growth opportunities, and a supportive work environment. Perfect for students or professionals seeking evening hours in Raleigh's vibrant Triangle area.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Process orders, returns, and exchanges accurately using our CRM system
- Resolve customer concerns with empathy and problem-solving skills
- Collaborate with day-team to ensure seamless service continuity
- Maintain detailed records of customer interactions
- Support inventory management and stock reconciliation
- Participate in bi-weekly team training sessions
Qualifications
- High school diploma or equivalent (college students encouraged)
- 6+ months customer service experience preferred
- Strong verbal and written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to work independently during evening shifts
- Basic math skills for transaction processing
- Positive attitude and conflict resolution abilities
- Reliable transportation to our Raleigh location