Job Description
Are you looking for a rewarding career that fits perfectly into your evening schedule? Apex Support Solutions is seeking enthusiastic Evening Customer Service Representatives to join our dynamic team in Detroit, MI.
We specialize in delivering top-tier support to our clients, and we are looking for individuals who are reliable, communicative, and eager to help. With immediate hire opportunities and a focus on employee growth, this is the perfect time to join a company that values its people.
Why Join Us?
- Immediate Start: Get hired and onboarding this week.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Flexible Schedule: Work evening shifts (4:00 PM - 12:00 AM) that work with your lifestyle.
- Modern Environment: Work in a state-of-the-art facility in the heart of Detroit.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and live chat during evening shifts.
- Resolve complex customer issues with patience, empathy, and efficiency.
- Accurately document all customer interactions and account information in our CRM system.
- Collaborate with the support team to identify trends and improve service protocols.
- Provide detailed product information and technical troubleshooting assistance.
- Maintain a professional and positive demeanor while adhering to company policies.
Qualifications
- High School Diploma or GED equivalent required.
- Previous customer service experience is preferred but not mandatory for high-potential candidates.
- Strong verbal and written communication skills with a focus on clarity.
- Proficiency with Microsoft Office Suite and computer navigation.
- Ability to work independently and manage time effectively in a fast-paced setting.
- Must be available to work evening shifts (4:00 PM - 12:00 AM).
- Valid ID and proof of eligibility to work in the United States.