Job Description
Are you a dedicated professional seeking a meaningful career with a flexible schedule in Jacksonville, FL? Apex Support Solutions is currently seeking Evening Customer Support Specialists to join our elite team. We pride ourselves on delivering top-tier service and are looking for individuals who are ready to make an immediate impact.
If you are available to work evenings and weekends, this is your chance to join a dynamic company that values your contribution. We offer a comprehensive benefits package and a supportive work environment for our part-time staff.
Responsibilities
- Manage high-volume inbound customer inquiries via phone and email with patience and professionalism.
- Resolve technical issues and account discrepancies efficiently and accurately.
- Document all customer interactions and resolutions in our CRM system.
- Collaborate with cross-functional teams to improve service processes.
- Maintain a positive and empathetic demeanor in every customer interaction.
- Assist in training new team members during evening shifts.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Proven experience in customer service or support roles.
- Strong verbal and written communication skills.
- Ability to work independently and problem-solve under pressure.
- Reliable internet connection and computer equipment (for remote or hybrid options).
- Must be available to work evenings and weekends as required.