Job Description
Join our dynamic team at Bright Horizons Solutions as an Evening Customer Service Representative! We're seeking motivated individuals to deliver exceptional client experiences during our peak evening hours. This immediate-hire opportunity offers flexible scheduling perfect for students, parents, or anyone seeking supplemental income. Enjoy a supportive work environment where your contributions directly impact our clients' satisfaction.
As a key member of our client-facing team, you'll handle inquiries, resolve issues, and maintain accurate records while showcasing our commitment to excellence. No nights or weekends required – our shifts run Monday-Friday from 4:00 PM to 8:30 PM.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Process orders, returns, and service requests using our CRM system
- Collaborate with support teams to resolve complex issues efficiently
- Maintain detailed customer interaction records in our database
- Identify opportunities to improve customer experience workflows
- Adhere to company policies and regulatory compliance standards
- Support team initiatives during peak evening demand periods
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong verbal and written communication skills
- Proficiency with Microsoft Office Suite and CRM software
- Ability to multitask in a fast-paced environment
- Reliable transportation to downtown Louisville location
- Positive attitude and problem-solving mindset
- Availability Monday-Friday evenings (4:00 PM - 8:30 PM)