Job Description
Immediate opening for evening customer service professionals in Sacramento! Join our dynamic team at Sacramento Solutions Group and make an impact while enjoying flexible evening hours. We're seeking passionate individuals to deliver exceptional customer experiences in a fast-paced environment. Perfect for students, parents, or anyone seeking supplemental income with no weekends required. Training starts immediately - apply today to start earning this week!
Responsibilities
- Handle inbound customer calls and resolve inquiries with empathy and efficiency
- Process orders, returns, and account modifications accurately
- Maintain detailed customer records in our CRM system
- Collaborate with team members to resolve complex issues
- Meet/exceed daily performance metrics including call quality and resolution rates
- Adhere to company policies and confidentiality standards
Qualifications
- High school diploma or equivalent (college students encouraged)
- Minimum 6 months customer service experience preferred
- Strong verbal communication and problem-solving skills
- Ability to work independently with minimal supervision
- Reliable internet connection for remote work
- Flexibility to work evenings (4 PM - 10 PM) and occasional weekends
- Basic computer proficiency with Windows/Mac OS