Job Description
Join our dynamic team as an Evening Customer Service Specialist at Sunset Support Solutions! We're seeking enthusiastic individuals to deliver exceptional customer experiences during our peak evening hours. Perfect for students, career-changers, or anyone seeking flexible evening work. No prior experience required – we provide comprehensive training to set you up for success.
What We Offer:
- Competitive hourly pay plus performance incentives
- Flexible evening shifts (3 PM - 11 PM)
- Comprehensive paid training program
- Career advancement opportunities
- Positive, inclusive team environment
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and professionalism
- Process transactions and maintain accurate records
- Collaborate with team members to achieve service goals
- Adhere to company policies and quality standards
- Contribute to continuous improvement initiatives
Qualifications
- No experience required – full training provided
- High school diploma or equivalent
- Strong communication and problem-solving skills
- Ability to work independently in a fast-paced environment
- Basic computer proficiency
- Reliable transportation to our downtown location
- Positive attitude with customer-focused mindset