Job Description
Join our dynamic team at Urban Retail Solutions as an Evening Part-Time Customer Service Specialist! We're seeking friendly, detail-oriented individuals to provide exceptional support during our peak evening hours. This flexible role offers competitive pay, growth opportunities, and a vibrant work environment in the heart of Chicago. If you're passionate about helping others and thrive in fast-paced settings, apply today!
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with professionalism and empathy
- Process orders, returns, and exchanges accurately while maintaining company standards
- Resolve customer issues efficiently, escalating complex matters when necessary
- Update and maintain customer records in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Contribute to continuous improvement of customer experience workflows
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience
- Excellent verbal and written communication skills
- Strong problem-solving abilities with attention to detail
- Proficiency in CRM software and Microsoft Office Suite
- Ability to work independently and as part of a team
- Flexible schedule availability including weekends and holidays