Job Description
Join our dynamic team as a Night Shift Customer Service Specialist at Urban Logistics Solutions. We're seeking dedicated individuals to provide exceptional support during overnight hours in our Oakland distribution center. This flexible part-time role offers competitive pay, a supportive environment, and opportunities for growth. If you're a night owl who thrives in fast-paced settings, apply today to become part of our innovative logistics family!
Responsibilities
- Handle customer inquiries via phone, email, and chat during overnight hours
- Process orders, returns, and shipping requests with precision
- Maintain accurate documentation in our CRM system
- Collaborate with day-shift teams for seamless service continuity
- Resolve escalated issues with professionalism and empathy
- Monitor inventory levels and report discrepancies
- Adhere to all safety protocols during late-night operations
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong typing skills (45+ WPM) and tech proficiency
- Exceptional problem-solving abilities
- Ability to work independently with minimal supervision
- Comfortable working overnight shifts (10 PM - 6 AM)
- Valid driver's license for occasional facility access