Job Description
Are you a night owl looking for an opportunity to shine? Apex Support Solutions is seeking a dedicated Night Shift Customer Service Associate to join our growing team in Philadelphia, PA.
We value our employees and offer a competitive pay rate, flexible scheduling, and a supportive work environment. If you have excellent communication skills and enjoy helping others solve problems, we want to hear from you!
Why Join Us?
- Competitive hourly wage ($18.00 - $22.00)
- Night shift benefits (no early mornings!)
- Health and dental insurance options
- Flexible part-time schedule
Don't miss this chance to advance your career in a dynamic environment. Apply today!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat during night shifts.
- Troubleshoot technical issues and provide step-by-step solutions to clients.
- Maintain accurate and up-to-date customer records in our CRM database.
- Resolve complaints and escalate complex issues to senior management when necessary.
- Collaborate with the day shift team to ensure seamless service continuity.
- Adhere to company policies and quality assurance standards at all times.
Qualifications
- High school diploma or GED required; associate's degree preferred.
- Previous customer service or support experience is a plus.
- Must be available to work rotating night shifts (e.g., 9:00 PM - 6:00 AM).
- Strong computer literacy and typing skills (40+ WPM).
- Excellent written and verbal communication skills.
- Ability to remain calm and professional under pressure.