Job Description
Are you a night owl looking for a flexible and rewarding career? Apex Night Support Services is currently seeking a dedicated Part-Time Night Shift Customer Support Specialist to join our growing team in Oklahoma City. We pride ourselves on delivering top-tier service to our clients, even when the sun goes down.
As a Night Shift Specialist, you will play a crucial role in maintaining our high standards of customer satisfaction. If you thrive in a quiet environment and enjoy problem-solving, we want to hear from you. We offer a competitive pay rate, a comprehensive benefits package, and a culture that respects your work-life balance.
Responsibilities
- Provide exceptional technical support and customer service to clients via phone, email, and chat during evening hours.
- Troubleshoot and resolve a wide range of customer inquiries and technical issues efficiently.
- Document all customer interactions and resolutions accurately in our CRM system.
- Maintain a professional and calm demeanor when handling high-volume calls or complex tickets.
- Collaborate with the day shift team to ensure seamless workflow and continuity of support.
- Adhere to all company policies, security protocols, and performance metrics.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in customer service, technical support, or call center operations is a plus.
- Ability to work independently and manage time effectively during night shifts.
- Strong verbal and written communication skills.
- Basic computer proficiency and typing speed of 35+ WPM.
- Reliable transportation (on-site role).