Job Description
Are you a self-motivated night owl looking for a rewarding career in San Diego? Pacific Digital Support is seeking a dedicated Night Shift Customer Support Specialist to join our growing team.
We offer a competitive salary, flexible scheduling, and a collaborative environment. If you enjoy helping others and thrive in a fast-paced setting, we want to hear from you.
Why Join Us?
- Flexible Schedule: Enjoy your evenings with guaranteed hours.
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on experience.
- Professional Growth: Opportunities for advancement within the company.
Responsibilities
- Manage and resolve incoming customer inquiries via phone and email during evening hours.
- Troubleshoot technical issues and provide step-by-step solutions to end-users.
- Document all interactions accurately and comprehensively in our CRM system.
- Collaborate with day-shift teams to ensure seamless service continuity.
- Identify trends in customer feedback and suggest process improvements.
Qualifications
- High school diploma or equivalent (Associate’s degree preferred).
- Previous customer service experience in a technical or support role is a plus.
- Strong verbal and written communication skills.
- Ability to work independently and manage time effectively during night shifts.
- Basic computer proficiency and familiarity with CRM software.