Job Description
Join our award-winning team at Atlanta Connect Solutions as a Evening Part-Time Customer Service Representative! We're urgently seeking motivated individuals to deliver exceptional customer experiences during our peak evening hours. This is your chance to start immediately in a dynamic, supportive environment where your contributions make a real difference.
What We Offer:
- Same-day onboarding for qualified candidates
- Competitive hourly pay plus performance incentives
- Comprehensive paid training
- Flexible evening shifts (4:00 PM - 10:00 PM)
- Free parking and MARTA reimbursement
- Clear path to advancement opportunities
Perfect for students, career changers, or anyone seeking flexible evening work with no experience required!
Responsibilities
- Handle high-volume inbound customer inquiries via phone and chat
- Resolve billing, technical, and account issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed quality metrics (CSAT, FCR, AHT)
- Collaborate with team members to ensure seamless service
- Adhere to PCI compliance and data security protocols
- Identify upsell opportunities through consultative selling
Qualifications
- High school diploma or equivalent required
- Exceptional verbal communication skills
- Strong problem-solving and conflict resolution abilities
- Basic computer proficiency (typing 35+ WPM)
- Ability to multitask in fast-paced environments
- Positive attitude and resilience under pressure
- Must pass background check and drug screen
- Evening/weekend availability mandatory