Job Description
Join MetroServe Solutions as an Evening Part-Time Customer Service Specialist and become the heart of our client experience! We're seeking energetic professionals to deliver exceptional support during our peak evening hours (3 PM - 11 PM) and weekend shifts. Perfect for students, parents, or anyone seeking flexible scheduling without sacrificing career growth. Enjoy a modern downtown Cleveland workspace with free parking and a collaborative team environment. Apply today to start your journey with us!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with 95% satisfaction rate
- Resolve billing, technical, and service issues using CRM systems
- Process orders, returns, and account modifications with precision
- Collaborate with day-shift teams for seamless service continuity
- Document all interactions in Salesforce with accurate detail
- Identify upsell opportunities and contribute to team goals
- Adhere to PCI compliance standards for payment processing
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 6+ months customer service experience in high-volume environment
- Exceptional communication skills with clear articulation
- Proficiency in Microsoft Office and CRM platforms
- Ability to thrive in fast-paced, independent work settings
- Flexible availability for evenings and weekends (15-25 hrs/week)
- Typing speed of 40+ WPM with high accuracy
- Positive attitude and problem-solving mindset