Job Description
Join our dynamic team at FlexiShift Solutions as an Evening Part-Time Customer Service Specialist! We're urgently hiring motivated individuals in Jacksonville, FL with flexible schedules to provide exceptional support during our peak evening hours. This is your opportunity to work in a fast-paced environment where your contributions directly impact customer satisfaction. Enjoy competitive pay, consistent scheduling, and the chance to grow with a forward-thinking company. Apply now – positions are filling quickly!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex issues
- Adhere to quality standards and performance metrics
- Assist with basic administrative tasks during downtime
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 1 year customer service or call center experience
- Exceptional verbal communication and active listening skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Proficiency with Microsoft Office Suite and CRM software
- Reliable transportation to our Jacksonville location