Job Description
Join our vibrant community team in Albuquerque! We're seeking friendly and reliable Evening Part-Time Customer Service Specialists to deliver exceptional support during our peak evening hours. This flexible role offers the perfect work-life balance for students, parents, or career changers seeking meaningful evening opportunities.
What We Offer:
- Competitive hourly pay with performance incentives
- Consistent evening shifts (3 PM - 9 PM)
- Comprehensive paid training
- Supportive team environment
- Free parking and transit benefits
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve service issues with empathy and efficiency
- Document interactions using CRM systems
- Collaborate with day teams for seamless service continuity
- Identify opportunities to enhance customer experiences
- Maintain accurate records of all interactions
- Adhere to company protocols and compliance standards
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal communication skills
- Ability to thrive in fast-paced evening environments
- Strong problem-solving abilities
- Proficiency with basic computer applications
- Reliable transportation to downtown location
- Flexibility to work weekends as needed