Job Description
We are currently seeking motivated and reliable individuals to join our team as Evening Customer Service Representatives. If you are looking for a flexible schedule with the opportunity for immediate hire, this is the perfect role for you. Located in the heart of San Antonio, we offer a dynamic work environment where your contribution matters.
As an Evening Support Specialist, you will play a crucial role in ensuring our clients receive top-tier assistance during non-traditional business hours. We value professionalism, efficiency, and a customer-first mindset.
Responsibilities
- Manage Inbound Calls: Handle a high volume of customer inquiries via phone and email with a focus on accuracy and speed.
- Data Management: Update and maintain accurate customer records in our CRM database.
- Issue Resolution: Troubleshoot and resolve customer complaints or technical issues effectively.
- Process Support: Assist with order processing, returns, and account verifications.
- Shift Management: Adhere to evening shift schedules (e.g., 4:00 PM - 12:00 AM) with strict punctuality.
Qualifications
- Experience: Minimum of 1 year of experience in customer service or call center operations.
- Education: High School Diploma or GED required.
- Skills: Proficient in Microsoft Office Suite and navigating web-based platforms.
- Communication: Excellent verbal and written communication skills.
- Availability: Must be available to work evenings and weekends as required.