Job Description
Join our dynamic team at TechFlow Solutions as a Part-Time Customer Support Specialist! We're seeking a tech-savvy and empathetic professional to deliver exceptional service to our growing client base. This flexible 20-hour/week role offers remote work options with occasional in-person collaboration in our Austin hub. Enjoy competitive pay, comprehensive training, and a supportive culture that values work-life balance. Perfect for students, career changers, or experienced professionals seeking supplemental income. Apply today and become part of an innovative company transforming customer experiences!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Document cases accurately in Salesforce and escalate complex issues to senior agents
- Collaborate with product team to report recurring technical issues
- Conduct post-resolution follow-ups to ensure client satisfaction
- Maintain detailed knowledge base articles for self-service resources
- Participate in bi-weekly team training sessions to enhance product expertise
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer support experience in tech/SaaS industry
- Proficiency with CRM tools (Salesforce, Zendesk) and communication platforms
- Exceptional problem-solving skills with calm demeanor under pressure
- Available 4-5 days/week including weekend coverage (Sat/Sun)
- Strong written/verbal communication and active listening abilities
- Basic technical troubleshooting knowledge for software/hardware issues