Job Description
Join our dynamic team at KC Night Shift Solutions, where we value your evenings and reward your dedication! We're seeking enthusiastic Evening Customer Service Specialists to deliver exceptional support to our Kansas City clients. Enjoy flexible evening shifts (4-10 PM, Mon-Fri) with consistent weekly pay and no weekend obligations. Perfect for students, second-job seekers, or anyone seeking work-life balance. Our modern downtown office offers a collaborative atmosphere with free parking and performance bonuses. Become part of a company that prioritizes your growth while serving the vibrant KC community!
Responsibilities
- Handle inbound customer inquiries via phone and digital channels with professionalism and empathy
- Resolve billing, shipping, and product issues efficiently using CRM systems
- Update customer records and maintain accurate documentation in Salesforce
- Collaborate with day teams to ensure seamless service continuity
- Meet/exceed weekly performance metrics for resolution time and satisfaction
- Participate in ongoing product training to maintain expertise
- Contribute to process improvements during team huddles
Qualifications
- High school diploma or equivalent (college students encouraged)
- 6+ months customer service or call center experience
- Strong typing skills (40+ WPM) and proficiency with Microsoft Office
- Available for 4-10 PM shifts Monday through Friday
- Excellent problem-solving and conflict resolution abilities
- Reliable transportation to downtown Kansas City location
- Positive attitude and ability to thrive in fast-paced environments
- Passion for helping others and representing KC businesses