Job Description
Join our dynamic team immediately! Coastal Connect Solutions is urgently hiring Evening Customer Service Specialists in Virginia Beach, VA. This is a high-impact part-time role offering competitive pay and flexible evening schedules. You'll be the first point of contact for our valued clients, delivering exceptional service while supporting our growing operations. Enjoy a supportive team environment, paid training, and opportunities for advancement. Perfect for students, professionals, or anyone seeking a rewarding evening position with immediate start dates.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat during evening hours
- Resolve billing, technical, and service issues with professionalism and efficiency
- Update and maintain customer records in CRM systems with 100% accuracy
- Collaborate with day teams to ensure seamless service continuity
- Meet/exceed performance metrics including CSAT and resolution targets
- Proactively identify process improvements and suggest solutions
- Participate in weekly team training sessions and knowledge sharing
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills in English
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong problem-solving abilities and emotional intelligence
- Availability for 4-5 evening shifts weekly (typically 4 PM-11 PM)
- Reliable transportation to our Atlantic Avenue facility
- Ability to thrive in fast-paced, team-oriented environments