Job Description
Join Austin's fastest-growing tech startup as a Part-Time Customer Experience Specialist! We're seeking passionate individuals to deliver exceptional support while enjoying Austin's vibrant culture. This role offers flexible scheduling (20-25 hrs/week) with competitive pay and growth opportunities. Work in our modern downtown office with free parking and a collaborative team environment.
Austin Innovations Group is committed to creating an inclusive workplace where diverse perspectives drive innovation. Perfect for students, career-changers, or professionals seeking work-life balance.
Responsibilities
- Deliver outstanding customer support via phone, email, and chat
- Resolve technical issues with our SaaS platform
- Document interactions and maintain CRM records
- Collaborate with product team to identify improvement opportunities
- Participate in weekly training sessions
- Support marketing campaigns during peak hours
- Maintain high customer satisfaction scores (CSAT >95%)
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Proficiency with CRM and ticketing systems
- Strong problem-solving abilities
- Excellent written and verbal communication
- Available to work weekends (Sat/Sun)
- Basic technical troubleshooting skills
- Austin local preferred