Job Description
Join our dynamic team at Bluegrass Solutions Group as a Part-Time Customer Service Specialist! We're seeking energetic professionals to deliver exceptional support to our growing client base in Louisville. Enjoy flexible scheduling, competitive pay, and a supportive work environment that values your growth. Perfect for students, parents, or anyone seeking work-life balance without compromising on impact.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues and product concerns efficiently using CRM systems
- Collaborate with cross-functional teams to escalate complex cases
- Maintain detailed customer interaction records in Salesforce
- Identify upsell opportunities to enhance customer satisfaction
- Participate in bi-weekly training sessions to refine skills
Qualifications
- High school diploma or equivalent required; college coursework preferred
- 1+ years customer service experience in a fast-paced environment
- Proficiency with Microsoft Office Suite and CRM platforms
- Exceptional communication and problem-solving abilities
- Ability to work independently with minimal supervision
- Available for 20-25 hours/week including weekends
- Positive attitude and commitment to exceeding customer expectations