Job Description
Join our dynamic team as a Part-Time Customer Service Specialist in Jacksonville! We're seeking energetic professionals to deliver exceptional client experiences while supporting our growing operations. This flexible role offers competitive compensation and the opportunity to develop valuable skills in a supportive environment. Perfect for students, career changers, or those seeking work-life balance.
Our Jacksonville headquarters offers modern amenities and a collaborative culture. You'll be part of a mission-driven company committed to employee growth and community impact. Enjoy free parking and a convenient downtown location.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve client issues efficiently while maintaining high satisfaction scores
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to address complex service needs
- Contribute to process improvement initiatives to enhance service quality
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in fast-paced environments
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Exceptional communication and problem-solving abilities
- Ability to work flexible hours including evenings and weekends
- Strong attention to detail and data entry accuracy
- Valid Florida driver's license if occasional site visits required