Job Description
Join our dynamic team at Innovate Solutions Inc. as a Part-Time Customer Service Associate! We're seeking friendly, tech-savvy individuals to deliver exceptional support to our growing client base in Charlotte. This flexible role offers competitive pay and opportunities for growth within a forward-thinking company.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve technical issues and provide product support efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Identify opportunities for process improvements
- Maintain up-to-date knowledge of company products and services
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office and CRM software
- Ability to work independently and manage time effectively
- Positive attitude and customer-focused mindset
- Availability to work evenings and weekends