Job Description
Are you looking for a flexible schedule that fits your lifestyle? Apex Support Solutions is currently hiring Evening Part-Time Customer Service Associates in Chicago, Illinois. We are dedicated to providing exceptional support to our clients and are looking for individuals who thrive in a dynamic environment.
Join our team and enjoy the benefits of a work-life balance with a schedule that works for you. This is an Immediate Hire position with the potential for long-term growth and stability.
Why Apply?
- Flexible evening shifts (3:00 PM - 11:00 PM)
- Competitive hourly pay
- No weekend mandatory requirements
- Professional development opportunities
Join our team and enjoy the benefits of a work-life balance with a schedule that works for you. This is an Immediate Hire position with the potential for long-term growth and stability.
Why Apply?
- Flexible evening shifts (3:00 PM - 11:00 PM)
- Competitive hourly pay
- No weekend mandatory requirements
- Professional development opportunities
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Resolve customer complaints and issues while maintaining a positive and professional demeanor.
- Process customer orders, returns, and exchanges efficiently using our internal software.
- Update and maintain accurate customer records in the CRM database.
- Collaborate with the evening team to ensure seamless operations and high service standards.
- Stay informed about product knowledge and current promotions to assist customers effectively.
- Adhere to all company policies, procedures, and compliance regulations.
Qualifications
- High school diploma or GED equivalent is required.
- Previous experience in customer service or retail is preferred but not mandatory.
- Must be available to work a set schedule during evening hours.
- Strong computer literacy and typing skills (35+ WPM).
- Excellent verbal and written communication skills.
- Ability to work independently with minimal supervision in a remote or hybrid setting.
- Problem-solving mindset with a customer-first attitude.