Job Description
Join Detroit Connect Solutions and earn daily pay while working flexible evening shifts! We're seeking motivated Customer Service Agents to provide exceptional support to our clients. This role offers immediate compensation, no hidden fees, and a supportive team environment. Perfect for students, parents, or anyone seeking supplemental income with schedule flexibility.
Responsibilities
- Handle inbound customer inquiries via phone and chat with professionalism
- Resolve billing and account issues efficiently
- Document interactions accurately in CRM systems
- Meet daily performance metrics for call quality and resolution
- Collaborate with team members to improve service delivery
- Adhere to company compliance and security protocols
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work independently in fast-paced environment
- Reliable transportation to downtown Detroit location
- Basic computer proficiency with Windows OS
- Flexible availability between 4 PM - 11 PM weekdays