Job Description
Join our dynamic team as an Evening Guest Services Associate and become the heart of our Phoenix hospitality experience! We're seeking enthusiastic individuals to deliver exceptional service during our busiest evening hours. This role offers flexible scheduling, competitive pay, and growth opportunities within a supportive environment. Perfect for students, career-changers, or anyone seeking a rewarding part-time position in the heart of Phoenix's vibrant downtown scene. Enjoy complimentary meals, employee discounts, and a fun team atmosphere while building valuable customer service skills.
Responsibilities
- Provide exceptional in-person and digital customer service during evening hours
- Manage check-in/check-out processes for guests using property management systems
- Handle payment processing and cash management with 100% accuracy
- Resolve guest inquiries and issues promptly with a solutions-oriented approach
- Coordinate with housekeeping and security teams for seamless operations
- Maintain clean and organized lobby areas throughout shift
- Assist with event setup and special evening requests
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred but not required
- Strong verbal communication and problem-solving skills
- Ability to work evenings, weekends, and holidays consistently
- Basic computer proficiency and familiarity with POS systems
- Must be detail-oriented and able to multitask in fast-paced settings
- Positive attitude and willingness to learn new procedures
- Reliable transportation to downtown Phoenix location