Job Description
Join our dynamic team at Hospitality Plus Group, Charlotte's premier hospitality provider! We're seeking energetic Guest Services Associates to deliver exceptional experiences during evening hours. Perfect for students, career-changers, or those seeking flexible schedules. Enjoy competitive pay, comprehensive training, and a vibrant work environment. Part-time and full-time evening shifts available with potential for weekend hours.
Responsibilities
- Provide outstanding customer service to hotel guests during evening/night shifts
- Manage check-in/check-out processes efficiently
- Handle guest inquiries and resolve issues promptly
- Monitor security protocols and maintain lobby safety
- Process payments and manage cash handling procedures
- Coordinate with housekeeping and maintenance teams
- Prepare nightly reports and manage administrative tasks
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work independently with minimal supervision
- Flexible schedule availability (evenings, weekends, holidays)
- Basic computer proficiency and POS system knowledge
- Valid North Carolina driver's license (if required for transport duties)