Job Description
Join our award-winning hospitality team as an Evening Customer Service Specialist! We're seeking dynamic individuals to deliver exceptional guest experiences during our peak evening hours at our premier downtown San Antonio location. This flexible part-time role offers competitive compensation and growth opportunities within a supportive environment. Perfect for students, parents, or professionals seeking evening work-life balance.
What We Offer:
- Competitive hourly pay + performance incentives
- Flexible evening shifts (4-8 PM, weekends required)
- Comprehensive training and development
- Employee discounts and perks
- Positive team culture with advancement opportunities
Responsibilities
- Deliver exceptional customer service during evening operations
- Handle guest inquiries, reservations, and payment processing
- Operate POS systems and maintain accurate transaction records
- Collaborate with day staff to ensure seamless service transitions
- Uphold brand standards for cleanliness and presentation
- Resolve guest concerns with professionalism and empathy
- Contribute to inventory management and restocking efforts
Qualifications
- High school diploma or equivalent (required)
- Minimum 6 months customer service experience
- Strong communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic math proficiency for cash handling
- Evening and weekend availability (must commit)
- Tech-savvy with POS systems (training provided)
- Positive attitude and team player mentality