Job Description
Join our award-winning team as an Evening Guest Experience Specialist at Seattle's premier waterfront hotel. This role offers the perfect blend of flexibility and growth, with evening shifts that accommodate your schedule while delivering exceptional service to discerning travelers. We provide comprehensive training, competitive compensation, and a vibrant team environment where your hospitality skills shine. Enjoy stunning views of Elliott Bay while building your career in Seattle's thriving tourism industry.
Responsibilities
- Deliver personalized guest check-in/check-out services during evening hours
- Manage reservations and optimize room assignments for maximum guest satisfaction
- Coordinate with housekeeping and maintenance teams to ensure flawless room readiness
- Handle guest inquiries and resolve service issues with professionalism and empathy
- Process payments and maintain accurate financial documentation
- Uphold brand standards through meticulous attention to detail
- Collaborate with day shift team for seamless transition of guest information
Qualifications
- Minimum 1 year hospitality or customer service experience
- Strong problem-solving abilities and conflict resolution skills
- Proficiency in hotel management systems (Opera experience preferred)
- Flexible availability including weekends and holidays
- Excellent communication and interpersonal skills
- Ability to work efficiently in a fast-paced environment
- Valid Washington State Food Handler's Card (or willingness to obtain)
- Positive attitude and passion for creating memorable guest experiences