Job Description
Join our dynamic team as an Evening Customer Service Specialist at Tampa Bay Hospitality Group! We're seeking passionate individuals to deliver exceptional guest experiences during our busiest evening hours. Whether you're a student, a parent, or someone seeking flexible hours, this role offers part-time and full-time opportunities with competitive pay and growth potential. Enjoy a vibrant work environment in downtown Tampa with free parking and comprehensive training.
As a key member of our evening team, you'll directly impact guest satisfaction while developing valuable customer service skills. Full-time positions include health benefits and advancement opportunities. Apply today to become part of Tampa's premier hospitality experience!
Responsibilities
- Deliver exceptional customer service during evening operations hours
- Manage guest inquiries and resolve issues with empathy and efficiency
- Process reservations and transactions using our digital systems
- Maintain a clean, organized, and welcoming guest environment
- Collaborate with day-shift team for seamless service continuity
- Support event coordination and VIP guest assistance during evenings
- Participate in weekly team meetings and training sessions
Qualifications
- High school diploma or equivalent (college students encouraged)
- Minimum 1 year customer service or hospitality experience
- Strong communication and problem-solving abilities
- Flexibility to work evenings, weekends, and holidays
- Proficiency with basic computer systems and POS software
- Ability to thrive in fast-paced, high-energy environments
- Valid Florida driver's license (for occasional errands)
- Positive attitude and commitment to teamwork