Job Description
Join our dynamic team at Sunrise Hospitality Group as an Evening Customer Service Specialist! We're seeking passionate individuals to deliver exceptional guest experiences during our busiest evening hours. Enjoy flexible scheduling, competitive pay, and opportunities for advancement into full-time roles. Perfect for students, parents, or anyone seeking work-life balance. Our modern downtown Albuquerque location offers a vibrant work environment with complimentary parking and employee discounts.
Responsibilities
- Manage guest check-ins, check-outs, and reservation inquiries
- Handle billing, payment processing, and cash management
- Resolve guest complaints and service issues promptly
- Coordinate with housekeeping and maintenance teams
- Maintain accurate guest records and documentation
- Process credit card transactions and reconcile daily reports
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or hospitality experience
- Strong communication and conflict resolution skills
- Proficiency in reservation systems (e.g., Opera, PMS)
- Ability to work independently and multitask
- Flexible availability including weekends and holidays
- Basic math and cash handling proficiency