Job Description
Nexus Support Solutions is a leading provider of customer-centric solutions based in the heart of Philadelphia. We are currently seeking a dedicated Evening Customer Support Specialist to join our dynamic team. This part-time position offers the perfect work-life balance for those seeking flexible evening jobs in Philadelphia without compromising on professional growth.
As a vital link between our clients and our company, you will ensure every interaction is handled with empathy, efficiency, and professionalism. We value our team members and offer a supportive environment where your contributions are recognized.
Why Join Us?
- Flexible evening schedule to accommodate your lifestyle.
- Competitive hourly wage ($18 - $22/hr).
- Opportunity for career advancement within the company.
- Modern, collaborative work environment.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat during evening shifts.
- Resolve customer issues and complaints with a focus on first-contact resolution and customer satisfaction.
- Update customer records in the CRM system accurately and timely.
- Collaborate with the day team to ensure seamless continuity of service.
- Maintain a positive and professional demeanor at all times.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service or a related field is a plus but not mandatory.
- Strong verbal and written communication skills.
- Ability to work independently and manage time effectively during evening hours.
- Proficiency with basic computer applications and Microsoft Office Suite.