Job Description
Are you a night owl with a passion for problem-solving? Apex Solutions Inc. is seeking a dedicated Evening Customer Support Specialist to join our elite team. We are looking for individuals who thrive in a dynamic environment and are committed to delivering exceptional service to our clients during our peak evening hours.
Why Join Us?
• Competitive hourly rate ($18 - $22/hr)
• Flexible evening schedules
• Comprehensive training program
• Professional growth opportunities
We value work-life balance and offer a collaborative culture where your voice matters.
Responsibilities
- Manage high-volume incoming inquiries via chat, email, and phone channels during evening shifts.
- Resolve complex customer issues and technical questions with empathy and expertise.
- Document all customer interactions, feedback, and resolutions in our CRM system accurately.
- Collaborate with the day-shift team to ensure seamless workflow continuity.
- Identify recurring issues and contribute to improving our support protocols.
Qualifications
- High school diploma or equivalent; Associate degree in a related field is a plus.
- Proven experience in customer service or technical support roles.
- Strong verbal and written communication skills.
- Availability to work evening shifts (e.g., 4:00 PM – 12:00 AM EST).
- Proficiency with Microsoft Office Suite and CRM software.