Job Description
Are you looking for a reliable evening part-time job in Nashville, TN that offers flexibility and great pay? Nashville Tech Solutions is urgent hiring for dedicated Customer Support Associates to join our dynamic team. If you have a passion for helping others and want to work during the evening shift, we want to hear from you immediately.
Our team operates in a fast-paced environment where your skills in communication and problem-solving are valued. We offer a supportive culture, competitive hourly rates, and opportunities for career advancement. Don't miss this chance to secure a stable position with benefits!
Responsibilities
- Manage a high volume of incoming customer inquiries via phone and email during evening hours.
- Resolve customer issues and complaints with empathy, accuracy, and efficiency.
- Document all interactions accurately and promptly in our CRM system.
- Collaborate with the day shift team to ensure seamless workflow and issue resolution.
- Identify opportunities to improve the customer experience and suggest process improvements.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or GED equivalent.
- Previous customer service experience is preferred but not required for enthusiastic candidates.
- Must be available to work evening shifts (e.g., 4:00 PM – 12:00 AM) and weekends as needed.
- Strong computer literacy and typing skills (30+ WPM).
- Ability to remain calm under pressure and handle difficult situations professionally.
- Must be a resident of the Nashville, TN area.