Job Description
Join our dynamic team immediately as an Evening Customer Service Representative! We're urgently hiring motivated individuals to deliver exceptional support during peak evening hours. This flexible part-time role offers competitive pay and the opportunity to develop valuable skills while serving our Albuquerque community. Apply today and start your rewarding career journey with us!
Responsibilities
- Handle inbound customer inquiries via phone and chat with empathy and professionalism
- Resolve technical issues and process transactions using proprietary systems
- Document interactions accurately in CRM software
- Collaborate with day-team colleagues for seamless service continuity
- Meet/exceed quality and performance metrics
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience
- Excellent verbal/written communication skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency with MS Office suite
- Availability for 4-5 evening shifts weekly (5 PM - 9 PM)
- Positive attitude and problem-solving mindset