Job Description
Join our dynamic team at Baltimore Community Services! We're urgently seeking passionate Evening Customer Service Representatives to deliver exceptional support to our growing client base. This flexible evening position offers the perfect opportunity to gain valuable experience while balancing other commitments. Enjoy a supportive work environment with competitive compensation and immediate start dates.
Why Join Us?
• Competitive hourly pay + performance bonuses
• Comprehensive training provided
• Flexible evening shifts (4:00 PM - 10:00 PM)
• Opportunities for advancement
• Free parking and transit benefits
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues
- Process transactions and update customer records
- Collaborate with support teams to resolve complex cases
- Maintain detailed documentation of all interactions
- Meet daily performance metrics for quality and efficiency
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong problem-solving and communication skills
- Proficiency with CRM software and MS Office Suite
- Ability to multitask in a fast-paced environment
- Reliable transportation to Harbor Place location
- Available for 20-25 hours/week on weekdays
- Positive attitude with a service-first mindset