Job Description
We are currently seeking motivated and reliable individuals to join our team as Evening Customer Service Representatives in Fresno, CA. This is an urgent hiring opportunity for someone looking for a flexible part-time schedule that works with their lifestyle. If you have excellent communication skills and a passion for helping others, we want to hear from you.
In this role, you will be the voice of our brand during our evening shift, handling customer inquiries, resolving issues, and ensuring a positive experience for every client. We offer competitive pay, paid training, and a supportive work environment.
Responsibilities
- Answer incoming customer calls and emails promptly and professionally.
- Resolve customer complaints and issues efficiently within company guidelines.
- Process orders, returns, and account updates accurately.
- Document all customer interactions and transactions in our CRM system.
- Collaborate with the morning support team to ensure seamless handovers.
- Identify and escalate complex issues to senior management when necessary.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is preferred but not mandatory for the right candidate.
- Must be available to work evening shifts (e.g., 3:00 PM - 11:00 PM).
- Strong verbal communication and active listening skills.
- Reliable internet connection and a quiet workspace if remote.
- Ability to work independently with minimal supervision.