Job Description
Are you looking for a rewarding career with a flexible schedule in Minneapolis? Apex Solutions is seeking a dedicated Evening Customer Support Specialist to join our growing team. If you thrive in a dynamic environment and enjoy helping others, we want to hear from you!
As a key member of our support team, you will be the bridge between our clients and our solutions, ensuring a seamless experience during our peak evening hours.
Responsibilities
- Provide exceptional customer service via phone, email, and live chat during evening shifts.
- Resolve complex technical inquiries and customer issues with patience and expertise.
- Document all interactions accurately in our CRM system.
- Collaborate with internal teams to improve product offerings based on feedback.
- Maintain a professional and positive demeanor under pressure.
- Assist in training new team members on evening protocols.
Qualifications
- Previous experience in customer support or a related field.
- Strong verbal and written communication skills.
- Ability to work independently and manage time effectively.
- Proficiency with Microsoft Office Suite and CRM software.
- Reliable internet connection and a quiet workspace.
- Availability to work evenings (e.g., 4 PM - 12 AM).