Job Description
Are you searching for a flexible evening job in Florida that offers growth and stability? Sunshine State Solutions is currently hiring an Entry Level Evening Customer Support Specialist to join our dynamic team in Orlando. We pride ourselves on a supportive culture where entry-level talent is nurtured and promoted. If you have a passion for helping others and are looking to start your career in a thriving tech environment, we want to hear from you.
As a part-time evening associate, you will play a crucial role in ensuring our clients receive exceptional service during their off-hours. We provide comprehensive training and a comprehensive benefits package for our part-time staff.
Responsibilities
- Answer incoming customer inquiries via phone, email, and live chat during evening shifts (4:00 PM - 12:00 AM).
- Resolve technical issues and product questions with patience, accuracy, and a focus on customer satisfaction.
- Document all customer interactions and resolutions in our CRM database.
- Collaborate with the day shift team to transfer complex cases and ensure continuity of support.
- Maintain a professional and friendly demeanor that reflects our brand values.
- Identify and escalate product feedback to the product development team.
- Stay up-to-date on product features and company policies to provide accurate information.
Qualifications
- High school diploma or GED required; associate degree or bachelor's degree preferred.
- Must be available to work evenings, weekends, and holidays as required.
- Basic computer proficiency and typing speed of 40+ WPM.
- Strong verbal and written communication skills with a customer-first mindset.
- Ability to troubleshoot basic technical problems and think critically on your feet.
- Reliable high-speed internet connection and a quiet workspace.