Job Description
We are looking for a dedicated Evening Customer Support Specialist to join our elite team in New York City. In this role, you will be the bridge between our brand and our valued customers during the critical evening hours. If you possess a calm demeanor, exceptional problem-solving skills, and a passion for delivering top-tier service, we want to hear from you.
This is an excellent opportunity for those seeking evening part-time jobs in NYC with a competitive pay structure and a supportive work environment.
Responsibilities
- Manage Inquiries: Handle a high volume of inbound customer calls and emails professionally during evening shifts (5:00 PM - 10:00 PM EST).
- Problem Resolution: Troubleshoot customer issues and provide effective solutions to ensure high satisfaction rates.
- Record Keeping: Accurately document all customer interactions, issues, and resolutions in our CRM system.
- Product Assistance: Educate customers on our products/services, highlighting features and benefits to drive engagement.
- Feedback Loop: Identify common customer concerns and relay them to the management team for process improvement.
- Team Collaboration: Work closely with morning shift representatives to ensure seamless continuity of service.
Qualifications
- Experience: Previous experience in customer service, support, or a related field is preferred.
- Availability: Must be available to work evenings, specifically from 5:00 PM to 10:00 PM EST.
- Communication: Excellent verbal and written communication skills with a focus on clarity and empathy.
- Tech-Savviness: Proficiency with CRM software, phone systems, and computer applications.
- Reliability: A strong work ethic and the ability to work independently with minimal supervision.
- Education: High school diploma or equivalent required.