Job Description
Join TechForward Solutions as an Evening Customer Support Specialist and become the voice of innovation! We're seeking passionate individuals to deliver exceptional support during evening hours while advancing their careers in a cutting-edge tech environment. Enjoy flexible scheduling, competitive compensation, and opportunities for growth within our dynamic team. Apply now to transform your evening hours into a rewarding professional journey!
Responsibilities
- Respond to customer inquiries via chat, email, and phone during evening shifts
- Troubleshoot technical issues and provide step-by-step resolutions
- Document interactions and update CRM systems with detailed notes
- Collaborate with cross-functional teams to resolve complex cases
- Maintain high customer satisfaction scores (CSAT) and response time targets
- Identify trends and escalate recurring issues to product teams
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years in customer support or technical assistance
- Exceptional written and verbal communication skills
- Proficiency with CRM tools (e.g., Salesforce, Zendesk)
- Ability to multitask in fast-paced evening environments
- Strong problem-solving and conflict resolution abilities
- Available to work 20-30 hours/week on flexible evening schedules