Job Description
Are you looking for a rewarding career that fits your lifestyle? Apex Solutions is seeking a dedicated Evening Customer Support Specialist to join our dynamic team in Mesa, AZ. In this role, you will be the primary point of contact for our valued customers during our peak evening hours, ensuring their inquiries are resolved with empathy and efficiency.
We pride ourselves on a premium customer experience and are looking for individuals who are communicative, reliable, and passionate about helping others. This position offers the stability of a full-time role with the flexibility of evening shifts.
Responsibilities
- Manage high-volume customer inquiries via phone, email, and live chat during evening shifts.
- Resolve product and service issues efficiently while maintaining a calm and professional demeanor.
- Document all customer interactions accurately in the CRM system.
- Collaborate with the morning shift team to ensure seamless workflow continuity.
- Identify opportunities to upsell products based on customer needs.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service or support roles is preferred.
- Strong written and verbal communication skills.
- Ability to work flexible evening shifts, including weekends.
- Proficiency with computers and standard office software (Microsoft Office Suite).