Job Description
Join our dynamic team as an Evening Customer Support Specialist at Texas Tech Solutions! This flexible part-time role is perfect for students, recent graduates, or career changers seeking evening work in Austin's thriving tech hub. You'll provide exceptional support to our diverse client base while gaining valuable experience in a fast-paced environment. Enjoy competitive pay, comprehensive training, and opportunities for growth within our innovative company.
Responsibilities
- Respond to customer inquiries via phone, email, and chat during evening hours (4 PM - 12 PM CST)
- Resolve technical issues and product questions using troubleshooting protocols
- Maintain accurate customer records in our CRM system
- Collaborate with day-shift teams to ensure seamless service continuity
- Identify trends in customer feedback and suggest process improvements
- Adhere to all data security and privacy guidelines
Qualifications
- High school diploma or equivalent (students welcome)
- Basic computer literacy and typing skills (35+ WPM)
- Strong communication and problem-solving abilities
- Ability to work independently with minimal supervision
- Flexibility to cover weekend shifts as needed
- Previous customer service experience preferred but not required
- Must be available for evening shifts (minimum 20 hours/week)