Job Description
Welcome to Horizon Support Services, where we value flexibility and professional growth. We are currently seeking enthusiastic individuals to join our dynamic team as an Evening Customer Support Associate. This role is perfect for those looking to earn extra cash while enjoying a flexible schedule that fits around their lifestyle.
As a key member of our evening support team, you will be the face of our brand, ensuring our customers receive top-notch service when they need it most. We pride ourselves on a positive work culture and provide comprehensive training to set you up for success.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat during evening shifts.
- Resolve product and service issues efficiently while maintaining a high level of customer satisfaction.
- Process orders, returns, and account updates accurately and promptly.
- Document all customer interactions and feedback in our CRM system.
- Collaborate with the morning support team to ensure seamless continuity of service.
- Identify opportunities to upsell products and improve the customer experience.
Qualifications
- High school diploma or equivalent; post-secondary education in a related field is a plus.
- Proven experience in customer service, sales, or a similar support role is preferred.
- Excellent verbal and written communication skills with a friendly, professional tone.
- Ability to work independently and manage time effectively during evening hours.
- Reliable internet connection and a quiet workspace for remote work.
- Basic computer proficiency and typing speed of 35+ WPM.