Job Description
We are seeking a dedicated and empathetic Evening Customer Support Associate to join our dynamic team in Milwaukee, WI. If you are looking for a flexible evening opportunity that allows you to make a real impact, this is the perfect role for you.
Why Choose Horizon Support Services?
- Flexible Schedule: Enjoy a healthy work-life balance with reliable evening shifts.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Growth Opportunities: We prioritize internal promotion and professional development.
- Modern Environment: Work in a supportive, tech-forward culture.
As a vital link between our clients and our solutions, you will handle inquiries with professionalism and care, ensuring every customer feels valued and heard.
Responsibilities
- Provide exceptional customer service via phone, email, and live chat during evening shifts.
- Diagnose and resolve technical issues or product inquiries with patience and accuracy.
- Maintain accurate records of all customer interactions in our CRM database.
- Collaborate with cross-functional teams to escalate and resolve complex cases.
- Identify opportunities to upsell products or improve service delivery.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or GED required; Associate’s degree or higher preferred.
- Previous experience in customer service or a related field is a plus.
- Strong written and verbal communication skills.
- Proficient in using computer systems and software applications.
- Ability to work independently in a remote or hybrid setting.
- Must be available to work evening hours, including weekends, as needed.