Job Description
Are you a dedicated problem-solver looking for a role that fits your lifestyle? Atlanta Tech Solutions is seeking a skilled Evening Customer Support Associate to join our premium support team. We are looking for individuals who are passionate about technology and committed to delivering exceptional service to our evening clientele.
As a key member of our support team, you will be the bridge between our innovative products and our valued customers. This role offers the perfect balance of technical challenge and interpersonal connection, all within a flexible evening schedule. If you are ready to advance your career in a modern, supportive environment, we want to meet you.
Why You'll Love Working Here
- Work-Life Balance: Enjoy a predictable evening schedule (4:00 PM – 12:00 AM) that allows you to reclaim your mornings and weekends.
- Competitive Compensation: Earn a robust hourly wage starting at $18.00, with opportunities for overtime and performance bonuses.
- Modern Tools: Work with the latest CRM software and communication platforms.
- Professional Growth: Access to ongoing training and clear pathways for career advancement.
Responsibilities
- Provide high-quality technical support and troubleshooting via phone and live chat.
- Resolve customer inquiries regarding product features, billing, and account management.
- Document all interactions accurately and efficiently in our CRM database.
- Collaborate with the day-shift team to ensure seamless issue resolution and workflow continuity.
- Stay up-to-date with product updates to provide accurate information to customers.
- Maintain a high customer satisfaction score (CSAT) through patient and empathetic communication.
Qualifications
- High school diploma or equivalent (GED) required.
- Previous experience in customer service or technical support is preferred.
- Strong written and verbal communication skills with a friendly demeanor.
- Basic computer proficiency and ability to learn new software quickly.
- Must be available to work evening shifts, including weekends.
- Reliable high-speed internet connection is mandatory for remote or hybrid roles.