Job Description
Join Coastal Connect Solutions as an Evening Customer Service Specialist and become the voice of our thriving coastal community! We're seeking dynamic professionals to deliver exceptional customer experiences during our peak evening hours (4 PM - 10 PM). Enjoy flexible scheduling, competitive compensation, and a vibrant team environment while supporting our diverse client base across hospitality, retail, and tourism sectors.
At Coastal Connect Solutions, we value work-life balance and professional growth. This role offers immediate benefits including paid training, performance bonuses, and opportunities for advancement to full-time positions. Our modern Virginia Beach office features ocean views, collaborative spaces, and a supportive culture where your contributions are recognized and rewarded.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with 95%+ satisfaction rate
- Resolve billing, product, and service issues using CRM systems
- Process orders, returns, and exchanges with precision
- Collaborate with team members to escalate complex cases
- Maintain detailed customer interaction records in Salesforce
- Proactively identify upsell opportunities for premium services
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in high-volume environment
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office Suite and CRM platforms
- Ability to multitask effectively during peak hours
- Strong problem-solving and conflict resolution abilities
- Evening/weekend availability with reliable transportation
- Positive attitude with commitment to customer-centric values