Job Description
Join CityScape Solutions and transform your evenings into rewarding opportunities! We're seeking passionate Evening Customer Service Specialists to deliver exceptional experiences to our vibrant New Orleans community. Enjoy competitive pay, flexible scheduling, and the chance to grow your career while serving diverse customers across Louisiana's most iconic city.
Why Choose Us?
- Premium evening/weekend shifts (3:00 PM - 11:00 PM)
- Comprehensive training and career advancement paths
- Dynamic team environment with performance bonuses
- Modern downtown location with free parking
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and service issues efficiently
- Update CRM systems with accurate customer interaction records
- Collaborate with cross-functional teams to improve service quality
- Maintain detailed documentation of customer interactions
- Identify upsell opportunities to enhance customer value
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to thrive in fast-paced, high-pressure environments
- Flexible availability for evenings, weekends, and holidays
- Bilingual (English/Spanish) candidates strongly encouraged