Job Description
Are you looking for a rewarding career that fits your lifestyle? Louisville Night Shift Solutions is seeking a dynamic Evening Customer Service Specialist to join our growing team. We pride ourselves on delivering exceptional service to our clients while maintaining a flexible and supportive work environment.
In this role, you will be the first point of contact for our valued customers, ensuring their needs are met with efficiency and empathy. We offer competitive pay, a modern office atmosphere, and opportunities for advancement. If you thrive in a fast-paced setting and enjoy helping others, we want to hear from you.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat during evening shifts.
- Resolve customer issues and complaints professionally, ensuring a high level of customer satisfaction.
- Update and maintain accurate customer records in the CRM database.
- Collaborate with the morning support team to ensure seamless service continuity.
- Assist in training new hires on company protocols and product knowledge.
- Identify and escalate complex issues to the appropriate management personnel.
Qualifications
- High School Diploma or GED equivalent required.
- Previous experience in customer service or support preferred, but not mandatory.
- Strong verbal and written communication skills.
- Ability to work independently and manage time effectively during evening hours.
- Proficiency with basic computer applications and CRM software.
- Must be available to work evenings, including weekends, as required by the schedule.