Job Description
Join our dynamic team at Urban Hospitality Group, where we're revolutionizing guest experiences in the heart of Minneapolis! We're seeking enthusiastic Evening Customer Service Specialists to deliver exceptional service during our busiest evening hours. Perfect for students, career changers, or anyone seeking flexible evening work with growth potential.
Enjoy competitive pay, complimentary parking, and a vibrant team culture that values work-life balance. No prior experience required – we provide comprehensive training! This role offers immediate start and consistent weekly schedules.
Responsibilities
- Deliver outstanding customer service to evening guests via phone, email, and in-person interactions
- Process reservations and manage check-in/check-out procedures efficiently
- Handle guest inquiries with professionalism and problem-solving skills
- Collaborate with cross-functional teams to ensure seamless operations
- Maintain accurate guest records using our property management system
- Uphold brand standards through exceptional attention to detail
- Contribute to a positive team environment during peak evening hours
Qualifications
- High school diploma or equivalent (current students welcome)
- Strong communication skills with a customer-first mindset
- Ability to work independently and as part of a team
- Reliable evening availability (shifts typically 4 PM - 11 PM)
- Basic computer proficiency with willingness to learn new systems
- Positive attitude and adaptability in fast-paced environments
- No experience required – comprehensive training provided
- Valid Minnesota driver's license preferred (not required for all roles)